Please contact your
dealer if you believe that you need warranty repair work
preformed on your trailer. Your dealer will contact a
So-Cal Teardrops service representative to process your
claim. If approved, your dealer may be authorized to
perform the repair work onsite, or So-Cal Teardrops may
request your trailer be returned to the factory for
repairs. Do not return your trailer directly to the
So-Cal Teardrops factory without prior claim approval
and scheduling through your dealer.
So-Cal Teardrops makes
every effort to assure that its products meet high
quality and durability standards, and warrants to the
original purchaser that this product is free from
defects in materials and workmanship for a period of one
(1) year from the date of purchase. So-Cal Teardrops
does not include warranties on the following specified
products used in the manufacturing of our product. These
components or products may or may not have their own
warranties (Example): chassis, tires, wheels, axles,
jacks, couplers, windows, appliances, plywood,
electrical fixtures and/or components. So-Cal Teardrop
does not warrant these items warranted by our suppliers.
Paint is not included in our warranty. For component
parts, the warranty claim will be presented to the
respective component manufacturer. The So-Cal Teardrops
warranty will be honored if the product is returned to
So-Cal Teardrops or a repair facility authorized by
So-Cal Teardrops.
Reasonable
notification and time will be allowed for performing
warranty repairs. Loss of time/use, inconvenience,
rental of substitute equipment is not included in this
warranty.
Any service charges,
towing charges, or transportation costs are the
responsibility of the purchaser. This warranty is void
if the product has been misused in any way. This
includes overloading, improper load distribution, lack
of preventive maintenance, repairs by others,
alteration, abuse, or use for other than what the
trailer was designed for. So-Cal Teardrops reserves the
right to determine whether the product was misused in
any way. We shall in no event be liable for death,
injuries to persons or property, or for incidental,
contingent, special or consequential damages arising
from the use of our product.
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